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Gentle by nature

Return Policy

Dissatisfied with your purchase?

If for any reason you are dissatisfied with your Kabrita purchase from our Online store, you may return the product to us for a full refund or exchange within 14 days of purchase. We do not guarantee that you will be automatically refunded. The decision to refund will be made upon having inspected the condition of the product returned;

  • Product/Products have not expired within such time.
  • Product/Products may not have any signs of damage or that they have been used.
  • Product/Products may not have any signs of having been tampered with.
  • Product/Products must have original labels and stickers attached.
  • You are required to log a return on our website within 14 days of delivery.

Not what you ordered?

If we accidentally deliver the wrong product to you or the product is not as described on our Online store, please notify us immediately and we will arrange for collection from you. Once we have collected the product and validated the return, we will either deliver the correct product as soon as possible or credit your account within 10 working days.

Products damaged on delivery.

If you notice any damage to our product/products upon delivery, please notify us immediately by logging a query via our website. We will thereafter proceed with an investigation with the said independent Courier Services company and if need be collect the damaged product/products from you at no extra cost and replace, exchange or refund the product/products within 10 working days.

Defective product

What is a defect; A defect is a material imperfection of the product which makes the product less acceptable than the reasonable expectation of the product in those circumstances.

Standard Warranty; If you receive a product/produts with a defect or of poor quality, please notify us as soon as possible. Within 6 months after delivery. Unfortunately we cannot facilitate returns after the 6 month period.

Handling of product; The product/products supplied by Kabrita shall be suitable only for the purpose for which it is intended and you must ensure the product/products are handled, prepared and stored with care and in a proper manner as indicated under Storage Advice of the label.

Return process

If you are dissatisfied with a Kabrita product/products you have bought on our Online store and would like to return, exchange or a refund, please log a query on our website. We will do our utmost to process your query within 10 working days upon inspection of the product/products and or investigation thereof at no cost to you. We are entitled to refuse the return if the product/products have been damaged, tampered with or used.

Please note that we will only refund to the applicable method of initial purchase.